Acceptable Use Policy

Our Acceptable Usage Policy is composed to protect the interests of all of our clients and their customers, as well as our goodwill and reputation. This guideline explains the accepted norms of the use of our services. In order to protect the reputation of our customers and ours, we reserve the right at all times to prohibit activities that will damage our company reputation, network or services. We have the right to determine as to what constitutes a violation of our policies.

The services of Hostner may not be used for illegal purposes, or in support of illegal activities. It is absolutely forbidden to host child pornographic content or to send SPAM, to cause or perform DDoS attacks and other illegal activities on our network. Moreover, the use of invalid details when creating an account is not allowed. Hostner reserves the right to suspend the account until the correct details are provided within 24 hours.

Furthermore, Hostner also reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing. Furthermore, all the intellectual property rights that belong to legal owners including but are not limited to the copyright, design rights, or rights to databases may not be copied and run on our services.

Hostner has a zero-tolerance policy for activities that violate its network. The customer is not allowed to send emails or spam that violates the applicable law and should not allow its customers or third parties to send or propagate SPAM via the IP addresses of the customer. Moreover, the customer is not allowed to propagate, or reply to email bombs and should not allow its customers or third parties to send or propagate email bombs via the IP addresses of the customer. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.

In order to protect our IP ranges from getting blacklisted, we have blocked outgoing email on port 25. This is done to protect your email traffic and prevent abuse on our network. As an alternative, please use a dedicated mail service to send clean emails.

Using Hostner’s services to transmit any unsolicited commercial or unsolicited bulk email is strictly prohibited. Customers who send mass mailings must maintain complete and accurate records of all consents and opt-ins and provide such records to Hostner by its request. If the client cannot provide valid proof, then Hostner will consider the mass mailing to be unsolicited. Violations of this type can result in suspension or termination of the offending Hostner service.

If the IP ranges of Hostner are listed on an abuse database or blacklist like Spamhaus due to the activities of the customer, the account of the customer will be suspended or terminated as a result of their actions. If there are repeated user policy infractions, Hostner is allowed to suspend and/or terminate the offending Hostner service permanently.

Hostner is responsible for the security and appropriate use of its network. Any activity which causes service interruptions to the network or servers of Hostner is strictly prohibited. This includes, but is not limited to, the execution of Denial of Service attacks (DDoS) or disruptive attacks. Customers who cause or perform frequent DDoS and/or disruptive attacks will get suspended or terminated. Furthermore, any kind of abusive network usage may result in suspension or termination of the offending Hostner service.

Anyone hosting websites or services on their server that support spammers, or cause any of our IP range to be listed in any of the various spam databases will have their server immediately suspended. Running malicious programs such as viruses, worms, Trojan Horses, and key loggers can cause suspension or termination of the offending Hostner service. Executing any form of network activity that will intercept data not intended for the server of the customer or executing brute-force, portscans or dictionary attacks is also a reason to suspend or terminate the offending Hostner service.

Our aim is to provide a stable and fast service to all our customers. To achieve this, you are required to use your allocated bandwidth evenly throughout the month and within the range of average usage among our customer base. Excessive usage is not permitted. Failure to comply with this Fair Use Policy may result in the adjustment of your internet speed or a temporary suspension of your server service.

With a dedicated server, you have full access to your allocated CPU and disk resources. However, you may not initiate any processes or programs, whether or not through the server, where you know or reasonably suspect that this interferes with or can cause damage to Hostner’s network or other customers. When the customer does not act accordingly, Hostner is allowed to limit the relevant resources or suspend the offending service.